Shipping policy

Shipping Policy

Hola Glow Shipping Policy

Thank you for shopping with Hola Glow! We’re so excited to send a little glow your way.

Processing Times

Orders are typically processed and shipped within 3–5 business days after your order is placed. Orders are not processed, shipped, or delivered on weekends or holidays.

During launches, sales, holidays, or other high-volume periods, processing times may be slightly longer. We appreciate your patience and support!

Shipping Times

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please keep in mind that shipping times are estimates provided by the carrier and are not guaranteed. Hola Glow is not responsible for delays caused by USPS, UPS, FedEx, weather, holidays, carrier disruptions, or other circumstances outside of our control.

Incorrect or Incomplete Addresses

Please double-check your shipping information before completing your order.

Hola Glow is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If your package is returned to us because of an incorrect or undeliverable address, you may be responsible for the cost of reshipping the order.

Lost, Stolen, or Marked-Delivered Packages

Once an order has been shipped and tracking shows that it has been delivered, Hola Glow is not responsible for packages that are lost, stolen, or misplaced after delivery.

If your package is marked as delivered but you cannot locate it, please first check around your delivery area and contact your local carrier for assistance.

For packages that appear to be lost in transit, please contact the shipping carrier directly using your tracking information. We are happy to assist with providing order and tracking details when possible.

Damaged Packages

Please inspect your order when it arrives.

If your package or product arrives damaged, please contact us within 48 hours of delivery at holaglowllc@gmail.comand include:

Your order number
Photos of the damaged packaging
Photos of the damaged item

We will review the situation and determine the appropriate resolution.

International Orders

At this time, Hola Glow ships within the United States only.

Order Changes & Cancellations

Because orders may begin processing shortly after purchase, we cannot guarantee that changes or cancellations can be made once an order has been placed.

If you need to make a change to your order, please contact us as soon as possible at holaglowllc@gmail.com.